DRAFT. Have a UK solicitor review this, and check whether you need to pay the ICO data protection fee. Update the list below to match the tools you actually use.

Privacy policy

Last updated: 6 October 2026. Open Ear, operated from the United Kingdom, is the data controller for the information described here.

What we collect

Booking details: your name, email address, and chosen time, collected through our booking tool.
Payment details: we record the date, amount and method of each payment. Payments are made in Bitcoin over the Lightning network, so we never see or store card numbers.

What we don't collect

We do not record calls, take notes of what you say, or keep a transcript. Please turn off any recording or AI summary features on your side too.

Why we use it

To book your call, send you the link and reminders, take payment, handle refunds, and meet our legal and tax obligations.

Who else sees it

Our service providers: the booking and video tool (Cal.com), our Lightning wallet provider (Alby), and email forwarding (Cloudflare). They process data on our behalf under their own privacy policies. We do not sell your data or use it for advertising.

How long we keep it

Booking and payment records are kept for up to 6 years to meet UK tax rules, then deleted.

Your rights

Under UK GDPR you can ask to see, correct, or delete your data, or object to how we use it. Contact support@openearcalls.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

Transfers abroad

Some providers are based outside the UK. They use safeguards required by UK data protection law.